NEWS: We're hiring a Client Services Coordinator!
13th June 2022
Job title: Client Services Coordinator
Location: Travelling distance of either Dorchester or Leeds (part office, part remote)
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We work extensively in the UK and internationally, and with the increase of online and blended learning we are looking for someone to join our Client Services Team to help us to continue to provide the level of organisation and service our clients expect.
We are looking for someone with drive and motivation, highly organised with great attention to detail. As a small and flexible team, we need someone who loves working collaboratively but also is self motivated to work on their own initiative with a natural curiosity to understand our business, clients and ways of working.
It is our business to learn and develop people so as a team we are always open to our own learning and development. We value someone who offers improved or new ways of working that will continue to improve our business and client service.
This role is 18 hours per week: 6 hours a day for 3 days a week. Travelling distance of either Dorchester or Leeds - part office based, part remote. Salary of £22,880 pro rata.
Responsibilities and duties
This role would be responsible for:
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Maintaining programme schedules and company outlook diary
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Liaising with clients and tutors to arrange programme dates
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Arranging internal and client meetings
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Generating and updating planners for each programme
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Compiling and sending tutor information for each programme
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Sending participant joining and follow up emails, including setting up and sharing remote session links for zoom and teams, creating and sending participant profile links and monitoring progress
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Organising tutor travel including hotels, flights and transfers
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Compiling and sending profile reports to participants and tutors
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Creating feedback surveys, generating and sending links to participants
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Compiling and sending feedback reports to client and relevant internal team members
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Working with the design team, to create new surveys or assessments/profiles
Qualifications, skills and experience
Essential
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A self-starter with drive and motivation
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Highly organised with great attention to detail
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Great relationship building and communication skills to deliver an excellent customer service to our clients and associates
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Ability to use initiative, link things together and think through challenges
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Excellent IT skills - Microsoft Excel, Outlook, and web-based programmes
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Educated to a minimum of A Level standard
Desirable
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Ideally experience of survey monkey, zoom, sharepoint, Office 365
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Previous experience of organising training, events or working with logistics
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Appreciation of working in an international environment, booking travel, understanding time zones and geographies
To apply, please submit your CV and covering letter.
Salary £22,880 pro rata
